FAQ

Order

Q - Can I track my order?
A - Make sure you’ve entered your correct details when placing your order. You will receive an email with a link to your tracking details, once your order is dispatched. It may take a few hours for your tracking to update.

Q - I made a mistake with my order, what do I do?
A - If you notice an error in your order please email us ASAP with your full name & order so we can try to catch your package before it is fully processed.

Q - Can I place a bulk order?
A - Please email us for more information 

Payment

Q - What forms of payment can I use?
A - Visa, Mastercard, American Express, Paypal and Afterpay

Q - I receive an error message at checkout
A - Please check you have entered the details correctly. If the problem persists, please email us asap

Shipping

Q - Where do you deliver?
A - We deliver anywhere in the US and Australia

Q - How long does shipping take?
A - Please allow 2 - 12  business days for delivery. (Covid delays are unpredictable)  

Q- Will my order come in one package?
A - Depending on the number of products within your order you may receive separate packages that may possibly arrive 2-3 business days apart.

 

Return & Refund

Q - What is your refund policy?
A - Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Q - There is a problem with my order, what do I do?
A - Email us with your receipt or proof of purchase and if possible, a description of the problem and if possible, attach a photo. 

Q - When will I receive my refund?
A - Please email us if you haven’t received your refund after 14 business days 

Our email address: info@geminahealthsupport.com